Cancellation Policy

12-hour cancellation window

You can cancel any order for a full 100% refund within 12 hours of placing it.

• Your cancellation request must reach us within 12 hours of the time your order was placed.
• After 12 hours, your vehicle moves into processing: our team inspects and prepares the unit and books its transport. From that point the order can no longer be cancelled.

Once processing has started, we can’t make changes to the order (such as switching the model, color or accessories), except for an update to your delivery address.

How to cancel your order

1. Call us at +1 (419) 285-6226 or email [email protected] with the subject line “Cancel Order #[your order number]”.
2. Include the name and email address used on the order.
3. We confirm your cancellation by email and refund your original payment method within 10 business days.

Changing your delivery address

If your order is already in processing, we can still correct or update the delivery address as long as the vehicle has not shipped. Contact us as soon as possible with your order number and the new address. Free delivery applies to addresses in the 48 contiguous states; if the new address is in Alaska, Hawaii or a U.S. territory, we’ll send you a delivery quote first.

Orders that have shipped

Once a vehicle has been loaded for delivery or assigned to a carrier, the order cannot be cancelled. If you want to return a vehicle after it ships, please follow our Returns & Refund Policy.

Contact Defiance Powersports

Questions about cancelling or changing an order? Our team in Defiance, Ohio is happy to help.

• Address: 1910 Baltimore St, Defiance, OH 43512, United States
• Phone: +1 (419) 285-6226
• Email: [email protected]
• Online: our contact page

Customer support hours (GMT-05:00) Eastern Standard Time (New York): Monday–Friday 8:00 AM–10:00 PM · Saturday 8:00 AM–8:00 PM · Sunday 8:00 AM–6:00 PM