Payment Policy

Accepted payment methods

All prices on our website are in U.S. dollars (USD).

How payment works

1. Place your order online. Choose your vehicle, enter your details and select a payment method at checkout.
2. Card payments are authorized at checkout and your order moves straight into processing.
3. Bank transfer, Zelle and Apple Pay orders are received as pending payment. Our team contacts you, usually within 30 minutes during support hours, with your invoice and payment instructions.
4. We confirm your payment by email as soon as it clears.
5. We prepare your vehicle within 1–2 business days and deliver it free to the 48 contiguous states, usually 3–7 business days after dispatch, or have it ready for in-store pickup. See our Shipping & Delivery Policy.

Your vehicle is prepared for delivery or pickup once payment has been received in full. Because many of our units are one of a kind, we hold your vehicle for 24 hours after you receive your payment instructions. If payment isn’t completed within 24 hours, we may cancel the order and return the vehicle to inventory.

Pricing, taxes & fees

• The price you see is the out-the-door price, including free delivery to the 48 contiguous states.
• Delivery to Alaska, Hawaii and U.S. territories is quoted separately before you pay.
• We do not add hidden dealer fees at delivery.
• If sales tax or any other charge applies to your order, it is shown to you before you pay.
• Prices follow current market values and may change, but the price on your confirmed order will not change after you pay.

Payment security

Our website uses SSL encryption to protect your information. Card payments are encrypted and processed by our payment provider, and we do not store your full card number on our servers.

Protect yourself from payment fraud

• Only send payment using the details provided by our team from [email protected] or by phone at +1 (419) 285-6226.
• We will never ask you to pay through social media, gift cards or a personal account.
• We will never change our bank details by text message. If you receive different payment instructions, call us before sending money.
• For large orders, we may ask you to verify your identity or billing details before we release your vehicle.

Failed or declined payments

If your card is declined or a transfer doesn’t go through, we let you know by email or phone so you can try again or choose another payment method. Orders without a completed payment are not processed or shipped.

Refunds

Approved refunds are issued to your original payment method within 10 business days, as described in our Returns & Refund Policy and Cancellation Policy. Your bank may take extra time to post the refund.

Receipts & invoices

You receive an order confirmation by email when you place your order and a payment receipt once your payment clears. You can also view your orders anytime in My Account or check their status on our Track Your Order page.

Contact Defiance Powersports

Questions about paying for your order? Our team in Defiance, Ohio is happy to help.

• Address: 1910 Baltimore St, Defiance, OH 43512, United States
• Phone: +1 (419) 285-6226
• Email: [email protected]
• Online: our contact page

Customer support hours (GMT-05:00) Eastern Standard Time (New York): Monday–Friday 8:00 AM–10:00 PM · Saturday 8:00 AM–8:00 PM · Sunday 8:00 AM–6:00 PM