Privacy Policy

Introduction

This Privacy Policy explains how Defiance Powersports LLC (“Company”, “we”, “us”, “our”), 1910 Baltimore St, Defiance, OH 43512, collects, uses and protects your information when you visit defiancepowersports.com, contact our team or buy a golf cart, UTV, ATV, snowmobile or forklift from us. It also explains your privacy rights.

By using our website or services, you agree to the collection and use of information as described in this policy.

1. Interpretation and definitions

Interpretation

Capitalized words below have the meanings defined in this section, whether singular or plural.

Definitions

• Account: an account you create on our website to place and track orders.
• Affiliate: any entity that controls, is controlled by or is under common control with us (owning at least 50% of shares or voting rights).
• Company: Defiance Powersports LLC, 1910 Baltimore St, Defiance, OH 43512, United States.
• Cookies: small files stored on your device that help our website work and remember your preferences.
• Country: the United States.
• Device: any device that can access our website, such as a computer, phone or tablet.
• Personal Data: information that identifies or can identify you.
• Service: our website and the sales, delivery and support services we provide.
• Service Provider: a company that processes data on our behalf.
• Usage Data: information collected automatically when you use the website.
• Website: https://defiancepowersports.com
• You: the person using our Service, or the company that person represents.

2. Information we collect

Personal Data

When you place an order, request a quote, use live chat or fill out our contact form, we may ask for:

• Full name
• Email address
• Phone number
• Billing and delivery address
• City, state and ZIP code
• Contact preferences and the details of your inquiry

We use this information to process your order, arrange delivery or pickup of your vehicle, answer your questions and provide after-sale support.

Card payments are processed securely by our payment provider. We do not store your full credit or debit card number on our servers. We also accept bank transfer, Zelle and Apple Pay.

Usage Data

When you browse our website, we automatically collect information such as:

• IP address
• Browser type and version
• Device type, operating system and device identifiers
• Pages viewed, date and time of visits and time spent on pages
• Diagnostic data used to keep the website secure and running well

3. Cookies & tracking technologies

We use cookies and similar technologies to keep our website working, remember your cart and preferences, protect against fraud and understand how visitors use the site.

Types of cookies we use

• Essential cookies (session): needed to run the store, keep your cart, log you in and prevent fraudulent use of accounts.
• Cookie-consent cookies (persistent): remember whether you have accepted cookies.
• Functionality cookies (persistent): remember choices such as login details so you don’t have to re-enter them.

Session cookies are deleted when you close your browser; persistent cookies stay on your device until they expire or you delete them. Our emails may also contain small images (web beacons) that tell us whether a message was opened.

You can disable cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work without them.

4. How we use your information

• To run our website and store, including monitoring how it is used.
• To manage your account and your order history.
• To complete your purchase of a golf cart, UTV, ATV, snowmobile, forklift or part, including payment confirmation, delivery and pickup.
• To contact you by email, phone or text about your order, delivery, warranty or support requests.
• To send offers about vehicles and products similar to those you bought or asked about, unless you opt out.
• To respond to your requests through our contact form, live chat, phone or email.
• For business transfers, such as a merger, sale or restructuring of our business.
• To improve our Service, including analyzing trends and the effectiveness of our promotions.

5. Sharing your information

We do not sell your personal information. We may share it:

• With Service Providers who help us operate, such as website hosting and security, live chat, email delivery, payment providers and the trucking and shipping companies that deliver your vehicle.
• For business transfers, during negotiations for or completion of a merger, sale, financing or acquisition.
• With Affiliates, who must honor this Privacy Policy.
• With business partners, such as manufacturers, when needed to process warranty claims or offer related products.
• With your consent, for any other purpose.

6. How long we keep your information

We keep Personal Data only as long as needed for the purposes in this policy, including to meet legal, tax and accounting obligations, resolve disputes and enforce our agreements. Sales and warranty records may be kept for the life of the warranty and as required by law.

Usage Data is generally kept for a shorter period, unless it is needed to strengthen security or improve the website, or we are legally required to keep it longer.

7. Transfer of your information

Your information is processed at our Defiance, Ohio offices and wherever our Service Providers are located, which may be outside your state. By submitting your information, you agree to this transfer. We take reasonable steps to make sure your data is handled securely and in line with this policy.

8. Your privacy rights

You can update your account details at any time by signing in to My Account. You can also contact us to request:

• Access to the personal data we hold about you
• Correction of inaccurate information
• Deletion of your personal data
• Restriction of processing or withdrawal of consent

We may need to keep certain information when we have a legal obligation to do so. To make a request, use the contact details below.

9. Disclosure of your information

Business transactions

If Defiance Powersports LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will give notice before it becomes subject to a different privacy policy.

Law enforcement

We may disclose your Personal Data if required by law or in response to valid requests from public authorities, such as a court or government agency.

Other legal requirements

We may disclose your Personal Data in good faith when necessary to:

• Comply with a legal obligation
• Protect the rights or property of Defiance Powersports LLC
• Prevent or investigate possible wrongdoing connected with the Service
• Protect the personal safety of our customers or the public
• Protect against legal liability

10. Security of your information

We protect our website with SSL encryption, security monitoring and regular updates. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

11. Children’s privacy

Our website is not intended for anyone under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal data, please contact us and we will delete it. Vehicle purchases must be made by an adult.

12. Links to other websites

Our website may link to sites we don’t operate, such as manufacturer websites. We are not responsible for their content or privacy practices, so please review their privacy policies.

13. Changes to this Privacy Policy

We may update this policy from time to time. We will post the new version on this page, update the “Last updated” date above and, for significant changes, notify you by email or a notice on our website. Changes take effect when posted.

14. Contact us

For privacy questions or requests, contact Defiance Powersports LLC:

• Address: 1910 Baltimore St, Defiance, OH 43512, United States
• Phone: +1 (419) 285-6226
• Email: [email protected]
• Online: our contact page

Customer support hours (GMT-05:00) Eastern Standard Time (New York): Monday–Friday 8:00 AM–10:00 PM · Saturday 8:00 AM–8:00 PM · Sunday 8:00 AM–6:00 PM