Returns & Refund Policy

30-day return window

You may request a return within 30 days of your original purchase date. To qualify:

• The vehicle or item must be unused, unmodified and in the same condition as when it was delivered.
• It must come back with everything it shipped with, including keys, chargers, manuals, accessories and hardware, in the original packaging where applicable.
• You must provide your order confirmation, receipt or invoice.

How to start a return

1. Contact us. Email [email protected] or call +1 (419) 285-6226 with your order number and the reason for the return. We’ll confirm whether it qualifies.
2. Get your Return Authorization (RA) number. Once approved, we send an RA number and return instructions. We can’t accept returns without an RA number.
3. Prepare the vehicle or item. Include all keys, chargers, manuals and accessories. Use the original packaging for parts and accessories whenever possible.
4. Mark the RA number clearly on the outside of the package, or on the paperwork that travels with the vehicle.
5. Arrange return shipping. You are responsible for return shipping costs; free delivery applies to orders shipped to you, not to returns. We strongly recommend a tracked and insured carrier, and for vehicles and forklifts our team can suggest trucking options. You may also return a vehicle in person at our Defiance dealership. Just contact us first to schedule a drop-off.

Refund process

When your return arrives at our Defiance, Ohio location, we inspect it and then:

• Email you to confirm we’ve received it.
• Let you know whether your refund is approved or denied based on its condition.
• If approved, issue your refund to your original payment method within 10 business days.

Your bank may need additional time to post the refund to your account.

Non-refundable items

For safety, quality and manufacturer reasons, the following cannot be refunded:

• Vehicles or parts that have been used, opened or modified
• Electrical components that have been installed
• Special-order items
• Gift cards and promotional items

Damaged, defective or incorrect deliveries

Please inspect your vehicle when it arrives and note any visible damage on the carrier’s delivery receipt before signing. If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery at [email protected] and include:

• Your order number
• Clear photos of the damage or issue
• A short description of the problem

We’ll make it right quickly with replacement parts, a repair or an exchange, depending on the situation.

Important notes

• Returns without an RA number will not be accepted.
• Items showing use, wear, alteration, neglect or improper handling may be denied or charged a restocking fee.
• Delivery charges you paid (such as quoted delivery to Alaska, Hawaii or U.S. territories) and optional services (insurance, assembly, expedited delivery) are non-refundable.
• Once fuel has been added to a vehicle or its battery has been activated, the vehicle is considered used and may no longer qualify for a return.

Contact Defiance Powersports

Questions about a return or refund? Our team in Defiance, Ohio is happy to help.

• Address: 1910 Baltimore St, Defiance, OH 43512, United States
• Phone: +1 (419) 285-6226
• Email: [email protected]
• Online: our contact page

Customer support hours (GMT-05:00) Eastern Standard Time (New York): Monday–Friday 8:00 AM–10:00 PM · Saturday 8:00 AM–8:00 PM · Sunday 8:00 AM–6:00 PM